Last Updated: February 2025.
Baked & Wired (“we,” “us,” or “our”) welcomes you. We provide you access to our website located at https://rshang.cloud/ (the “Website”) subject to the following Terms of Service, which may be updated from time to time, with or without notice to you. By browsing the public areas of the Website, or by accessing and using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy, which is hereby incorporated by reference (collectively, this “Agreement”). If you are accepting this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to the terms and conditions contained herein. If you do not agree to any of these terms, then please do not use the Website.
If you accept or agree to the Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the Agreement and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
1. ELIGIBILITY
The Website is available for individuals aged 18 years or older. If you are 18 or older, but under the age of majority in your jurisdiction, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it.
2. IMPORTANT INFO ON ADVANCED ORDERS + DELIVERIES
All Advanced Orders require a 72 hour advance notice.
You must supply the recipient’s cell number. If the box was not checked “I accept that my goodies will be left unattended if I don’t answer” then the delivery service will not leave the package. If the driver has to wait longer than 10 minutes, there will be an additional charge of $5.00 for every 10 minutes they have to wait. If they still do not get an answer, then the order will be delivered to Baked & Wired Georgetown storefront at 1052 Thomas Jefferson St. and an additional charge of $25.00, over the compounded wait time, will be assessed to have it delivered to Baked & Wired.
3. DELIVERING TO UNIVERSITY DORMS
If the recipient lives in a dorm that has a front desk attendant, make sure they will accept the package. Most university dorms that do have a front desk attendant will still not allow packages to be left. The delivery window is 9:30 – 2:30.
Dorms do not have public access. The delivery service will not leave a package without the recipient’s signature unless we have approval beforehand that “X” can accept the package. We cannot refund the order if the person signing is other than the recipient or another approved recipient.
See above “What is the Advanced Order Delivery Window” and what happens if the courier has to wait for the recipient to accept delivery or the recipient cannot be reached.
4. REFUNDS, RETURNS, AND ADJUSTING EXISTING ORDERS
Same Day Pick/Delivery: Same Day Pick Up orders are final sale, and cannot be refunded if you can no longer pick / no longer want delivery. They will be held for 24 hours and you can email [email protected] if you would like to pick the order up past 24 hours, but note that the order will not be repacked with fresher cupcakes.
Advanced Orders require 48 hours to cancel the order and receive a full refund. We also require 48 hours notice for any order adjustments.
We take customer satisfaction very seriously! If there is an issue with the order you received, please email [email protected], and we will try to assist you.
Our website will generate a confirmation email after your order has been placed. If you do not receive a confirmation email, please contact us as soon as possible to ensure your order was received. If you have any adjustments to your order (pickup window, pickup date, flavor, etc.) you must email [email protected]. If there is any incorrect information (name, date, pickup or delivery) – the responsibility is on you to inform our kitchen so we can correct the mistake.
By accessing and/or using the Website, you hereby agree to comply with these refund rules and that:
- We do not accept returns on perishable items.
- We do not accept returns on worn or washed items.
- You must send an email to [email protected] with 48 hrs notice to cancel or change orders. You cannot cancel orders online or by phone.
- We’ll hold pickup orders at the store for 2 days — if you don’t make it in by then, we’ll consider the order abandoned and you will still be charged in full.
- If your items arrive damaged, please email us at [email protected].
- When placing your order, please include the best phone number to reach you (or whoever is picking up the order), just in case.
- No refund or store credit for orders cancelled in less than 48 hours. All Sales are Final. Should your order be placed within the 48 hour window, then All Sales are Final as well, no refund or store credit.
5. CAKECUP ORDERS
- 12 item minimum on Cakecup orders.
- If a courier is picking up the order, they need to know the customer name or we cannot give them the goods.
- Mark any dietary restrictions during checkout (e.g. gluten free). We will take care with any dietary restrictions, but please note we are not a nut-free or gluten-free kitchen (we have products that are vegan, GF, and nut free – but we cannot guarantee zero cross contamination).
- We do not individually wrap Cakecups (with the exception of dietary restrictions).
- We cannot decorate or alter the Cakecups.
- All Cakecups are packaged in white bakery boxes.
6. SHIPPING ORDERS
It may take up to 48 hours to prepare an order before it’s shipped. All shipped orders do not require a signature and will likely be left unattended.
7. USE OF PERSONAL INFORMATION
Your use of the Website may involve the transmission to us of certain Personal Information. Our policies with respect to the collection and use of such Personal Information are governed according to our Privacy Policy (located at https://rshang.cloud/privacy-policy/), which is hereby incorporated by reference in its entirety.
8. NO WARRANTIES/LIMITATION OF LIABILITY
THE WEBSITE AND OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND BAKED & WIRED DOES NOT MAKE ANY WARRANTIES WITH RESPECT TO THE SAME OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT. BAKED & WIRED HEREBY DISCLAIMS ANY AND ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, ERROR-FREE OR UNINTERRUPTED OPERATION, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
THE WEBSITE MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS OR OMISSIONS. WE ARE NOT RESPONSIBLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS LISTED ON THE WEBSITE. WE RESERVE THE RIGHT TO MAKE CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.
9. QUESTIONS
If you have any questions please email us at [email protected].