We don’t have a phone line, and emails to our [email protected] account can take 24 hours for response, so check out this page for answers to your questions!
How do I place an advanced order? This option requires 72 hours notice. If you are within the 72 hour window, the site will not allow you to place the order
- Select “Advanced Order” on the side bar navigation
- See “Address” and select “Edit.” Enter your address.
- See “Shipping Method” and select “Edit.” Select whether you’d like delivery or pickup
- See “Delivery Date and Time” and select “Add” Select your date and time or delivery or pickup
- Click on “Shop.”
- You will then be guided to a page with our baked goods offerings.
- Add to the cart and hit the back arrow to go between pages.
- Checkout the cart : enter your billing and shipping information and confirm our terms and conditions.
How do I place a same-day order?
We offer same-day orders based on our current in-store offerings. Choose pickup or delivery (note that the delivery range is limited and may be rejected if you are not in our delivery window). This will be available within 2 hours.
- Select “Same Day Order” on the side navigation bar.
- Select “Order for Today.”
- You will be redirected to the Toast order page.
- Select your items, whether you’d like pickup or delivery, and check out your cart.
Important information to know about advanced orders & deliveries:
All Advanced Orders require a 72 hour advance notice.
You must supply the recipient’s cell number. If the box was not checked “I accept that my goodies will be left unattended if I don’t answer” then the delivery service will not leave the package. If the driver has to wait longer than 10 minutes, there will be an additional charge of $5.00 for every 10 minutes they have to wait. If they still do not get an answer, then the order will be delivered to Baked & Wired Georgetown storefront at 1052 Thomas Jefferson St. and an additional charge of $25.00, over the compounded wait time, will be assessed to have it delivered to Baked & Wired.
Why don’t you offer Grubhub or a third party delivery service?
In addition to charging you fees, Grubhub takes almost our entire profit from each sale. Also, we have no control over the quality of products once they arrive at your door, which reflects poorly on us.
Instead: Go to the “same-day order” page on rshang.cloud and “online ordering” page on abakedjoint.com and choose “pickup” for free, and “delivery” always for a flat fee of $5.29. This means we still get you baked, but on our terms.
What products do you have at Baked&Wired and abakedjoint today?
We bake on rotation and we do not have a schedule for what items we rotate. To view current offerings go to the website and choose SAME DAY ORDERS to view current offerings. Please note, we bake fresh daily and an item that shows it is in stock could run out at any given time throughout the day. Our kitchen does it best to refresh items that have run out. They make several deliveries throughout the day to replenish but some items could remain out of stock until the following day.
Why can’t you deliver to me?
We have a limited delivery radius in the DMV. If your address was not accepted upon check-out, then it is out of our delivery window
What is the advanced order delivery window?
We use a 3rd Party Delivery Service and we are given a delivery window of 9:30 – 2:30 – note that they cannot specify a time.
If you’d like a specific time, or an earlier/ later window, we suggest selecting “pickup option.” If the delivery window does not show on the date you desire, it means we have sold out of this time frame. In this case, we suggest either selecting a different day or opting for the “pickup” option.
Delivering to university dorms:
If the recipient lives in a dorm that has a front desk attendant, make sure they will accept the package. Most university dorms that do have a front desk attendant will still not allow packages to be left. The delivery window is 9:30 – 2:30.
Dorms do not have public access. The delivery service will not leave a package without the recipient’s signature unless we have approval beforehand that “X” can accept the package. We cannot refund the order if the person signing is other than the recipient or another approved recipient.
See above “What is the Advanced Order Delivery Window” and what happens if the courier has to wait for the recipient to accept delivery or the recipient cannot be reached.
What is our advance order pickup window?
We have 2 pick up windows: 8:00am – 12:00pm and 12:00pm to Close.
If a window does not display on the time selected, it means we have sold out of this timeframe and you will need to choose the other timeframe.
If you choose the 8-12 pick up window your order will be held until the store closes. If for some reason you cannot get to the store in time, please email Info@bakedandwired and request the order be held for pick up on the following day.
Can I pick up earlier or later than my window?
Your order will be ready for pickup as early as the time slot you selected and available until the store closes for the day (for example, if you chose the 9am-12pm pickup, it will still be available until the store closes).
Can I choose a smaller delivery window?
We work with a courier service so there is no way to choose a smaller window as they have many deliveries they are making that day.
If you receive an email saying your advanced delivery order is “complete.”
This is not confirmation the order has been delivered. This only confirms your order has been packaged and it is ready for the courier to pick up.
I have a nut allergy – which products are safe to eat?
If the product has nuts, it will be written in the description. We take allergens very seriously and take all efforts to avoid cross-contamination. However, know that nuts are used in our kitchen and we recommend that if you have serious allergens you should avoid our products.
I have another food allergy
It has gotten increasingly difficult for us to give a 100% answer to the various other food allergies. We use several vendors for the products we bake with. For example, we use Callebaut Chocolate but we have seen different ingredients on a box of Callebaut Chocolate sourced from one vendor have different ingredients on the same type of Callebaut Chocolate sourced from another vendor. Soy products in particular, we cannot give a 100% certain answer that any product does not have some type of soy product. If you have a serious allergy, we suggest you do not consume our products.
Note: our marshmallows are not vegan.
Can I order a cake, wedding cake, quiche, or pie?
Unfortunately, at this time, we have had to remove these offerings from our menu due to staffing issues. We are not able to make exceptions.
Do you offer custom cupcakes?
No – we do not offer custom cupcakes – that includes custom frosting colors, custom design, custom sprinkles, or writing. We only offer our regular selection of cupcakes.
Do you offer custom / special packaging?
We do not offer special packaging – all orders will come as is on our regular packaging. We also do not cut our products into smaller pieces.
Do you offer bulk discounts?
No – a lot of work and love goes into each and every cupcake so we are unable to offer discounts in bulk.
Can I get a refund?
Same Day Pick/Delivery: Same Day Pick Up orders are final sale, and cannot be refunded if you can no longer pick / no longer want delivery. They will be held for 24 hours and you can email info@bakedandwired if you would like to pick the order up past 24 hours, but note that the order will not be repacked with fresher cupcakes.
Advanced Orders require 48 hours to cancel the order and receive a full refund.
If there is an issue with the order you recieved, please email [email protected].
Why haven’t I gotten a call back?
We no longer use our phone service nor check voicemails. Please check these FAQs thouroughly for answers to your questions. Or you can email us at [email protected] and we will return your message within 1-2 business days.
I want to place a large advanced order – the site is not allowing me to enter in the large quantity that I’d like.
We’d be happy to help you! Please email us at [email protected] with more information.
I’d like to order bulk of a product:
Please email [email protected] and we will assist you.
I have a donation request:
Thank you for considering us! Unfortunately, we have in place set donations that we contribute to each year and do not have it in the budget to add any new donation request.
I have a question that was not answered in this FAQ:
Please email [email protected]. Someone will reply within 1-2 days.